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Sync Channels

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Sync Channels from ChannelUnity extends your Netsuite solution to leverage the growing power of online marketplaces. With deep connectivity into Amazon, Ebay and many other platforms, you can sell anywhere in the world, at scale, from your familiar Netsuite user interface.

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Description

Marketplace selling at scale, within NetSuite

Sync Channels from ChannelUnity is a comprehensive marketplace integration solution which connects your NetSuite solution to Amazon, Ebay and a wide range of other marketplaces.

Using just one NetSuite Integration Connector, Sync Channels extends the power of NetSuite by adding functions into the native NetSuite User Interface, allowing you to manage listings, receive and fulfill orders, and ensure a positive customer experience through every marketplace platform.

The intuitive dashboard allows updating of item attributes storing the data directly to the item record in NetSuite or a separate database per customer requirements, publishing of listings to each marketplace utilizing a series of checks to ensure listings meet marketplace requirements, removal of listings from marketplaces, and viewing of order information.

Orders from the marketplaces are processed seamlessly into NetSuite transactional forms, allowing the utilization of built-in NetSuite functionality for processes like payments and fulfillment.

The highly customizable integration can be as simple or complex as necessary, designed to make marketplace selling as seamless as any other NetSuite function, and enabling scalability without added costs.

Key Benefits

  • Brings new revenue opportunities and global reach to your business
  • Enables large, complex product assortments to appear on multiple marketplace platforms without admin overhead
  • Fine tunes product availability based on current and forward-looking NetSuite inventory positions
  • Structures listing content for maximum exposure
  • Depending on marketplace, intelligently selects optimal pricing, for maximum profitability
  • Integrates orders, payments and shipping details between marketplaces and NetSuite to ensure a high-quality customer experience
  • Enables international sales expansion
  • Supported by a dedicated team of marketplace sales professionals who insulate you from ongoing change within marketplace data requirements and work with you long-term to grow your business.

Customer Quote

Amazing service and even better finished product. Helped tremendously in streamlining and automating our processes, which enabled us to scale. The Sync Channels and ChannelUnity team also took the time to understand our business well in advance and provided added value.

– Alex Marouf

A high performance solution with 10+ years experience

ChannelUnity has a pedigree of 10+ years working closely with manufacturers, distributors and retailers worldwide who recognise marketplaces as a key route to market. As well as a high-performance technical solution we provide a wrap around service to get your integrations running quickly and keep you ahead of shifting technical requirements from the major marketplace partners.

FEATURES

Multiple Marketplaces, One NetSuite Connector

  • Within a single solution, integrates out-of-the-box with 10 international Amazon domains (Fulfilled by Amazon or Fulfilled by Merchant), 18 international Ebay domains, plus Etsy, Fruugo, Newegg, Wayfair, Walmart and Zalando
  • Real-time API-based integration between NetSuite and marketplaces.   Wherever possible, as allowed for by the marketplaces themselves, we prefer real-time connections to asynchronous feeds
  • Purpose-built integration framework allows new marketplaces to be added quickly in response to customer demands
  • Several other marketplace integrations already in the works
  • Also integrates NetSuite with mobile apps for Apple and Android, and your own eCommerce store on various shopping cart platforms

Listing Management

  • Sophisticated mapping tools let you repurpose your existing product records and images for marketplace listings
  • Configurable themes give you fine-grained control of each product listing for Ebay, and other marketplaces where allowed
  • NetSuite-based user interface to validate, modify, and remove your listings, all within the native NetSuite dashboard
  • Powerful tools like dynamic filtering, bulk editing, dynamic re-pricing and marketplace-specific promotion managers allow you to operate competitively, at scale
  • Handles complexities such as multiple category structures, sizes and colors, other types of variants, kits, condition codes and your own customised data structures

Order Management

  • As soon as a customer checks out, Sync Channels instantly brings back all the information a marketplace can provide, to let you manage orders natively in NetSuite
  • Orders, payments, shipping selections, order confirmations, package tracking details and inventory updates are seamlessly exchanged, to ensure a smooth customer experience and provide an accurate real-time view of marketplace business within the NetSuite dashboard
  • Configurable routing of orders to appropriate fulfillment paths
  • Automatic alerting of any exceptions to normal processes, normally triggering a support process which aims to close out any recurrent issues

Your Marketplace Sales Partner

  • Marketplaces regularly ask sellers to accommodate new technical requirements. ChannelUnity’s dedicated support team is 100% focused on marketplace sales, alerting you in advance to upcoming issues and ensuring smooth operations
  • Our flexible functionality and customer support capability are there to readily accommodate your own changing business requirements in quick time, for example new product marketplaces, countries, product ranges, payment types and order fulfillment paths